PureAqua – Pure water, worry-free ordering
To ensure this, we offer clear and customer-friendly return and delivery policies. This way, you can enjoy the pure water we provide with peace of mind. We invite you to familiarize yourself with these policies so you know what to expect from us.
Fast Delivery
After your order we will ensure smooth delivery within 2-5 working days , with proactive communication in case of any delays.
Try for 365 days
A reflection period of no less than 365 days for most products, because your satisfaction is our top priority.
Troubleshooting
In case of complaints or defects, we offer direct support and quickly provide a replacement or solution.
PureAqua Payment Terms
PureAqua strives for worry-free delivery and flexible returns options, so you always have a positive experience.
Our return and delivery policies aren't just guidelines; they're a promise to you. At PureAqua, we want every interaction, from the moment of purchase to a potential return, to be smooth and worry-free. Our policies are designed for your convenience and peace of mind. Whether it's free shipping, our extended returns policy, or immediate support in the event of a problem, we're here for you. Learn more below about how we ensure a reliable and positive experience.
Contact information:
- Address: PureAqua BV, Doniaweg 10 A, 9074AE Hallum, Netherlands
- Telephone: +31 (0) 58 808 0142
- E-mail: info@pureaqua.nl
1. Terms of Delivery
- Delivery time: After you place your order, we aim to deliver within 2-5 business days. If there is any unexpected delay, we will notify you.
- Shipping: PureAqua always offers free shipping, regardless of the value of your order.
- Damage: If your product arrives damaged, please contact us as soon as possible so we can resolve this.
2. Return conditions
- Returns Period: At PureAqua, you have an exceptionally long 365-day return period to return your purchase, with the exception of the tap, filters, and installation service.
- Faucet Returns: The faucet can be returned if the model or color is not to your liking, as long as it has not yet been installed.
- Costs: Returns are always free. PureAqua will cover the return shipping costs.
- Product condition: Products can only be returned in their original, undamaged condition. Once installed or used, products cannot be returned, with the exception of the machine itself. A 365-day return period applies.
- Refund: Upon receipt and inspection of the returned product, PureAqua will endeavor to refund the full purchase price via the original payment method within 14 days.
3. Complaints and replacement
If you have any complaints or problems with your system within the warranty period, PureAqua will immediately send an installer to your home or ship you a new system. You can return the defective system in the same box. This is done without any questions and completely free of charge.
4. Payment arrangement
We understand that life can be unpredictable. If you're having trouble making a payment, please don't hesitate to contact us. We're always happy to discuss a payment plan that works for both parties.
Contact us if you have any questions or problems
If you have any questions about delivery, experience problems with your order, or would like to take advantage of our no-questions-asked replacement policy, please contact us directly. We're here to help. You can reach us via our contact page .
FAQs
Wat zijn de verzendkosten?
Wij bieden gratis verzending binnen Nederland en België op al onze producten.
Voor andere landen worden de verzendkosten automatisch berekend tijdens het afrekenen.
Wat is de levertijd?
Zodra u heeft besteld, verzenden wij uw bestelling de volgende dag. U ontvangt deze binnen 3 tot 5 werkdagen. Ondertussen plannen wij de installatie in, die binnen 14 werkdagen wordt uitgevoerd.
Wanneer wordt mijn bestelling geleverd?
Zodra je bestelling is verzonden, ontvang je een track & trace.
Hiermee kun je precies zien wanneer je pakket wordt bezorgd.
Kan ik mijn bestelling volgen?
Ja, na verzending ontvang je automatisch een e-mail met een track & trace link.
Hiermee volg je jouw bestelling eenvoudig tot aan de levering.
Wat als mijn pakket beschadigd is?
Is je bestelling beschadigd aangekomen? Neem dan binnen 48 uur contact met ons op en stuur indien mogelijk foto’s mee.
Wij zorgen altijd voor een passende oplossing.
Kan ik mijn bestelling retourneren?
Ja, je hebt het recht om je bestelling binnen 14 dagen na ontvangst te retourneren.
Hoe werkt retourneren?
- Meld je retour aan via onze klantenservice
- Je ontvangt instructies voor het retourneren
- Stuur het product terug naar het opgegeven adres
- Zodra wij het product hebben ontvangen, verwerken wij je retour
Hoe lang duurt terugbetaling?
Na ontvangst en controle van je retour wordt het aankoopbedrag binnen 5–10 werkdagen teruggestort via de oorspronkelijke betaalmethode.
Kan ik mijn bestelling annuleren?
Ja, dit kan zolang je bestelling nog niet is verzonden.
Neem zo snel mogelijk contact op met onze klantenservice, dan kijken we direct met je mee.
