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PureAqua – Pure water, worry-free ordering

To ensure this, we offer clear and customer-friendly return and delivery policies. This way, you can enjoy the pure water we provide with peace of mind. We invite you to familiarize yourself with these policies so you know what to expect from us.

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Fast Delivery

After your order we will ensure smooth delivery within 2-5 working days , with proactive communication in case of any delays.

Try for 365 days

A reflection period of no less than 365 days for most products, because your satisfaction is our top priority.



Troubleshooting

In case of complaints or defects, we offer direct support and quickly provide a replacement or solution.

PureAqua Payment Terms

PureAqua strives for worry-free delivery and flexible returns options, so you always have a positive experience.

Our return and delivery policies aren't just guidelines; they're a promise to you. At PureAqua, we want every interaction, from the moment of purchase to a potential return, to be smooth and worry-free. Our policies are designed for your convenience and peace of mind. Whether it's free shipping, our extended returns policy, or immediate support in the event of a problem, we're here for you. Learn more below about how we ensure a reliable and positive experience.

Contact information:

  • Address: PureAqua BV, Doniaweg 10 A, 9074AE Hallum, Netherlands
  • Telephone: +31 (0) 58 808 0142
  • E-mail: info@pureaqua.nl
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1. Terms of Delivery

  • Delivery time: After you place your order, we aim to deliver within 2-5 business days. If there is any unexpected delay, we will notify you.
  • Shipping: PureAqua always offers free shipping, regardless of the value of your order.
  • Damage: If your product arrives damaged, please contact us as soon as possible so we can resolve this.

2. Return conditions

  • Returns Period: At PureAqua, you have an exceptionally long 365-day return period to return your purchase, with the exception of the tap, filters, and installation service.
  • Faucet Returns: The faucet can be returned if the model or color is not to your liking, as long as it has not yet been installed.
  • Costs: Returns are always free. PureAqua will cover the return shipping costs.
  • Product condition: Products can only be returned in their original, undamaged condition. Once installed or used, products cannot be returned, with the exception of the machine itself. A 365-day return period applies.
  • Refund: Upon receipt and inspection of the returned product, PureAqua will endeavor to refund the full purchase price via the original payment method within 14 days.

3. Complaints and replacement

If you have any complaints or problems with your system within the warranty period, PureAqua will immediately send an installer to your home or ship you a new system. You can return the defective system in the same box. This is done without any questions and completely free of charge.

4. Payment arrangement

We understand that life can be unpredictable. If you're having trouble making a payment, please don't hesitate to contact us. We're always happy to discuss a payment plan that works for both parties.

Contact us if you have any questions or problems

If you have any questions about delivery, experience problems with your order, or would like to take advantage of our no-questions-asked replacement policy, please contact us directly. We're here to help. You can reach us via our contact page .