PureAqua – Pure water, worry-free ordering
To ensure this, we offer clear and customer-friendly return and delivery policies. This way, you can enjoy the pure water we provide with peace of mind. We invite you to familiarize yourself with these policies so you know what to expect from us.
Fast Delivery
After your order we will ensure smooth delivery within 2-5 working days , with proactive communication in case of any delays.
Try for 365 days
A reflection period of no less than 365 days for most products, because your satisfaction is our top priority.
Troubleshooting
In case of complaints or defects, we offer direct support and quickly provide a replacement or solution.
PureAqua Payment Terms
PureAqua strives for worry-free delivery and flexible returns options, so you always have a positive experience.
Our return and delivery policies aren't just guidelines; they're a promise to you. At PureAqua, we want every interaction, from the moment of purchase to a potential return, to be smooth and worry-free. Our policies are designed for your convenience and peace of mind. Whether it's free shipping, our extended returns policy, or immediate support in the event of a problem, we're here for you. Learn more below about how we ensure a reliable and positive experience.
Contact information:
- Address: PureAqua BV, Doniaweg 10 A, 9074AE Hallum, Netherlands
- Telephone: +31 (0) 58 808 0142
- E-mail: info@pureaqua.nl
1. Terms of Delivery
- Delivery time: After you place your order, we aim to deliver within 2-5 business days. If there is any unexpected delay, we will notify you.
- Shipping: PureAqua always offers free shipping, regardless of the value of your order.
- Damage: If your product arrives damaged, please contact us as soon as possible so we can resolve this.
2. Return conditions
- Returns Period: At PureAqua, you have an exceptionally long 365-day return period to return your purchase, with the exception of the tap, filters, and installation service.
- Faucet Returns: The faucet can be returned if the model or color is not to your liking, as long as it has not yet been installed.
- Costs: Returns are always free. PureAqua will cover the return shipping costs.
- Product condition: Products can only be returned in their original, undamaged condition. Once installed or used, products cannot be returned, with the exception of the machine itself. A 365-day return period applies.
- Refund: Upon receipt and inspection of the returned product, PureAqua will endeavor to refund the full purchase price via the original payment method within 14 days.
3. Complaints and replacement
If you have any complaints or problems with your system within the warranty period, PureAqua will immediately send an installer to your home or ship you a new system. You can return the defective system in the same box. This is done without any questions and completely free of charge.
4. Payment arrangement
We understand that life can be unpredictable. If you're having trouble making a payment, please don't hesitate to contact us. We're always happy to discuss a payment plan that works for both parties.
Contact us if you have any questions or problems
If you have any questions about delivery, experience problems with your order, or would like to take advantage of our no-questions-asked replacement policy, please contact us directly. We're here to help. You can reach us via our contact page .
FAQs
What are the shipping costs?
We offer free shipping within the Netherlands and Belgium on all our products.
For other countries, shipping costs are automatically calculated during checkout.
What is the delivery time?
Once you have placed your order, we will ship it the next day. You will receive it within 3 to 5 business days. In the meantime, we will schedule the installation, which will be carried out within 14 business days.
When will my order be delivered?
Once your order has been shipped, you will receive a track & trace.
This allows you to see exactly when your package will be delivered.
Can I track my order?
Yes, once your order has been dispatched, you will automatically receive an email with a track & trace link.
You can use this to easily follow your order until it is delivered.
What if my package is damaged?
Did your order arrive damaged? Please contact us within 48 hours and include photos if possible.
We will always provide a suitable solution.
Can I return my order?
Yes, you have the right to return your order within 14 days of receipt.
How do returns work?
- Register your return via our customer service
- You will receive return instructions
- Send the product back to the specified address
- Once we have received the product, we will process your return
How long does a refund take?
Once your return has been received and inspected, the purchase amount will be refunded within 5–10 business days using the original payment method.
Can I cancel my order?
Yes, this is possible as long as your order has not yet been shipped.
Please contact our customer service as soon as possible, and we will look into it with you immediately.
